We take every effort to ensure the quality of our products, from the time it leaves us until it reaches you. We expect it to arrive in perfect condition. Should there be a problem, please contact us at firstname.lastname@example.org and we will do our utmost to resolve the issue. If your product is faulty or damaged, we will offer a replacement if available or a refund. Refunds can take 5-10 days to be processed by our bank.
If your product is missing or not delivered, please contact us at email@example.com and we will liaise with our courier company.
Please note, we cannot offer a refund for a change of mind.